Returns and refunds

At Sarkix, we want your shopping experience to be simple and transparent. If you need to make a return, please contact us and we will guide you through the steps.

Requesting a return

To request a return, please contact our team with the following information:

• Order number.
• Name used for the purchase.
• Reason for the return.

We will inform you of the applicable conditions and the corresponding procedure.

Return conditions

Products must meet the conditions set out in our return policy. For hygiene and safety reasons, certain products may be subject to specific conditions.

Refunds

Once the return is received and reviewed, we will inform you about its acceptance and, where applicable, proceed with the refund using the payment method used for the purchase.

Need help?

If you have any questions about a return or refund, you can contact us through our Contact page.